Privacy Policy and Confidentiality of Information
Tokyo Store for Phones and Trading
Doha – State of Qatar
Commercial Registration No.: 228542
Tokyo Store for Phones and Trading welcomes its customers and users of its electronic platform and digital applications, and extends its sincere appreciation for their trust in its services and products.
Tokyo Store for Phones and Trading confirms its full commitment to protecting the privacy of customers and users, and to maintaining the confidentiality of their personal, commercial, and operational data and information, in accordance with the highest standards of protection, organization, and confidentiality applicable to the management of electronic platforms and digital stores.
Recognizing the importance of protecting customer data, and in order to clearly explain how information is collected, used, stored, and processed, this policy has been prepared to clarify the provisions related to privacy, confidentiality of information, and the mechanism for handling user data when using the website, application, or any digital service affiliated with Tokyo Store for Phones and Trading.
Your access to the platform, use of its services, creation of a user account, completion of any purchase or order, or communication through the platform shall constitute your acknowledgment that you have read, understood, and agreed to the terms and provisions set forth in this policy.
First: Scope of This Policy
This Privacy Policy and Confidentiality of Information applies to all users, customers, and visitors who use any of the services provided through:
The website of Tokyo Store for Phones and Trading.
The electronic application, if available.
The online store.
Order, payment, and invoicing systems.
Customer service and technical support.
Any digital, electronic, or operational channel related to the services of Tokyo Store for Phones and Trading.
This policy covers all data provided directly by the user, collected automatically during the use of the platform, or generated as a result of purchases, orders, account management, or communication with the team.
Second: Acceptance of the Privacy Policy
By using the platform of Tokyo Store for Phones and Trading or creating an account on it, you acknowledge that you have reviewed and agreed to this policy. You further acknowledge that your continued use of the platform constitutes acceptance of any subsequent updates or amendments published on this page.
If you do not agree with this policy or any part of it, you must stop using the platform and refrain from creating an account, completing any purchase, or entering any personal data.
Third: Collection of Personal Information
Tokyo Store for Phones and Trading may collect, store, and process certain personal and operational information necessary to provide services, improve user experience, and manage commercial operations. Such information includes, but is not limited to, the following:
1. Account Information
Account information may include:
Full name.
Phone number.
Email address.
Username.
Encrypted password.
Account recovery information.
Address or delivery details.
Profile information added by the user.
Any other information provided by the user during registration or account update.
2. Device and Usage Information
Technical information related to your use of the platform may be collected, including:
IP address.
Type of device used.
Browser type and version
Operating system.
Preferred language.
Approximate geographic location when required to provide the service.
Date and time of access to the platform.
Pages or sections browsed.
Duration and frequency of platform usage.
Performance data and technical error reports.
3. Order and Purchase Information
When the user places an order or purchases a product or service, the following data may be collected and processed:
Customer name.
Phone number.
Delivery address.
Email address.
Details of ordered products.
Quantities and prices.
Order status.
Invoice number.
Order date.
Payment method.
Payment status.
Shipping or pickup details.
Warranty or return details, if applicable.
4. Payment Information
If electronic payment is available, certain payment-related data may be processed through approved payment service providers.
Tokyo Store for Phones and Trading confirms that it does not request customers to share sensitive data except to the extent necessary to complete the transaction. Electronic transactions are processed through secure and encrypted channels whenever possible, and payment data may be processed by approved payment service providers in accordance with their own security and regulatory policies.
5. Communication and Correspondence Information
We may retain information sent to us through:
Email.
Contact forms.
Conversations within the website or application.
Approved messaging applications.
Customer service calls.
Technical support requests.
Complaints or inquiries.
This information is retained for follow-up, customer service, service quality improvement, and protection of rights.
Fourth: Use of Personal Information
Tokyo Store for Phones and Trading uses the collected data for the following purposes:
Creating and managing the user account.
Enabling the user to access the account.
Processing orders and purchases.
Issuing invoices and notifications.
Managing payment and collection processes.
Arranging shipping or pickup operations.
Providing after-sales services.
Managing warranties and returns.
Responding to inquiries and complaints.
Improving the quality of products and services.
Improving the user experience on the website or application.
Protecting accounts from unauthorized use.
Preventing fraud or misuse.
Maintaining commercial, accounting, and operational records.
Managing inventory movement, incoming stock, and outgoing stock.
Complying with legal, regulatory, and accounting requirements.
Sending important non-marketing notifications related to the account, orders, or updates.
Sending promotional offers or marketing messages only where consent or a lawful basis exists.
User data shall not be used in a manner inconsistent with the purpose for which it was collected, except within the limits permitted by law, required by the nature of the service, or necessary to protect rights.
Fifth: Confidentiality of Information
Tokyo Store for Phones and Trading is committed to maintaining the confidentiality of customer and user information and not selling, renting, or sharing it with unauthorized parties.
Customer data may only be accessed by persons or entities whose work requires such access, and only to the extent necessary to provide the service, manage operations, or comply with legal, accounting, or regulatory obligations.
Tokyo Store for Phones and Trading also takes appropriate administrative and technical measures to protect data against unauthorized access, alteration, disclosure, loss, or misuse.
Sixth: Disclosure of Information to Relevant Parties
Tokyo Store for Phones and Trading may disclose certain personal or operational information in specific cases, and only to the extent necessary, to the following parties:
Company employees, management team, or customer service team.
Electronic payment service providers.
Shipping or delivery companies.
Hosting and cloud storage providers.
Messaging and notification service providers.
Legal advisors, accountants, or auditors.
Governmental, judicial, or regulatory authorities upon lawful request.
Insurance companies or relevant entities when required.
Any third party necessary to fulfill the service requested by the customer.
Such disclosure shall only take place when necessary to provide the service, process orders, protect rights, or comply with the law.
Seventh: Third-Party Services
Tokyo Store for Phones and Trading may rely on certain third-party services to operate the platform or provide specific services, such as:
Payment gateways.
Shipping and delivery services.
SMS or email services.
Analytics and statistics services.
Hosting and server protection services.
Technical support or operational services.
The user acknowledges that some of their data may be shared with such parties to the extent necessary to provide the requested service, including name, phone number, delivery address, email address, order number, or any data required to complete the service.
Tokyo Store for Phones and Trading shall not be responsible for the privacy policies of independent third parties, and users are advised to review the privacy policies of such parties when using their services.
Eighth: Information Security
Tokyo Store for Phones and Trading seeks to protect customer data through appropriate technical and administrative safeguards, including:
Using SSL / HTTPS certificates when available.
Securing servers and access systems.
Storing passwords in an encrypted manner whenever possible
Restricting data access permissions.
Monitoring systems and improving protection procedures.
Periodically updating security measures.
Taking appropriate action when suspicious activity is detected.
However, the user acknowledges that data transmission over the internet cannot be guaranteed to be 100% secure, and that any electronic platform may be exposed to technical risks beyond full control, such as cyberattacks, breaches, outages, viruses, or service provider errors.
Tokyo Store for Phones and Trading undertakes to exercise appropriate professional care in protecting data, but does not guarantee absolute protection against all unexpected technical risks.
Ninth: User Responsibility for Login Credentials
The user is responsible for maintaining the confidentiality of their login credentials, including:
Username.
Password.
Verification codes.
Account recovery information.
Devices used to access the account.
The user must not share login credentials with any other person and must immediately notify Tokyo Store for Phones and Trading if they suspect any unauthorized use of the account.
Tokyo Store for Phones and Trading shall not be liable for any damage resulting from the user’s negligence in protecting their login credentials or sharing them with third parties.
Tenth: Account Creation Policy
When creating an account on the platform of Tokyo Store for Phones and Trading, the user undertakes to provide accurate, correct, and up-to-date information.
The user acknowledges that the created account may be linked to operational, commercial, and accounting records that are not limited to login information only, but may include:
Previous orders.
Invoices.
Payments.
Returns.
Warranties.
Customer service records.
Incoming and outgoing stock records.
Inventory movement.
Supply and receiving records.
Operations related to product and service management.
The user undertakes not to create an account using false information, impersonate another person, or use the platform in any manner that violates the law or the approved terms.
Eleventh: Account Closure and Data Deletion Policy
Tokyo Store for Phones and Trading respects the user’s right to request closure of their account, discontinuation of platform use, or deletion of personal data that is not required to be retained for legal, operational, or accounting purposes.
However, due to the commercial and operational nature of the platform, creating and using an account may result in records related to actual transactions that cannot be fully, immediately, or absolutely deleted, as such records form part of the company’s official and operational records.
Such records include, but are not limited to:
Order records.
Invoice records.
Payment records.
Records of sold products.
Warranty records.
Return records.
Shipping and receiving records.
Incoming and outgoing stock records.
Inventory movement.
Financial settlement records.
Customer service records related to orders.
Any other records necessary to protect rights or comply with legal, accounting, or regulatory requirements.
Accordingly, a request to close an account does not necessarily mean complete deletion of all data and records associated with it. Rather, it means disabling or restricting the use of the account and deleting or deactivating unnecessary personal data, while retaining records that must be kept for legal, accounting, operational, security, or regulatory purposes.
Twelfth: Account Closure Request Process
The user may submit an account closure request through the approved means provided by Tokyo Store for Phones and Trading, such as:
The account settings page, if available.
Contacting customer service.
Sending a request through the approved email address or contact form.
Any official method announced within the website or application.
Tokyo Store for Phones and Trading may request identity verification from the user before processing the request, in order to protect the account and prevent unauthorized requests.
Verification may include:
Confirming the phone number.
Confirming the email address.
Verification code.
Matching account details.
Any appropriate security procedure depending on the nature of the case.
Thirteenth: What Happens After Account Closure?
Upon acceptance of the account closure request, Tokyo Store for Phones and Trading may take one or more of the following actions:
Disable the ability to log in to the account.
Prevent the account from being used for new orders.
Cancel non-binding active subscriptions or services.
Delete unnecessary personal data.
Hide or restrict the visibility of certain user data.
Retain records related to orders, invoices, and inventory.
Retain data required for legal, accounting, or regulatory purposes.
Retain data necessary to prevent fraud or protect rights.
Restrict the use of retained data and refrain from using it for marketing purposes after closure.
Account closure shall not affect records created before the closure date if they are related to purchases, sales, payments, supply, warranties, returns, inventory management, or existing legal or financial obligations.
Fourteenth: Data That May Be Deleted or Deactivated
Upon account closure, the following data may be deleted, deactivated, or restricted where it is not legally or operationally required:
Unnecessary profile information.
Personal preferences.
Marketing subscriptions.
Certain contact information not linked to existing orders.
Data not required to document orders, invoices, or previous transactions.
Any other data for which there is no legitimate need for retention.
Each request shall be assessed according to the nature of the account and the operations associated with it.
Fifteenth: Data That May Be Retained After Account Closure
Tokyo Store for Phones and Trading may retain certain data after account closure if such retention is necessary for any of the following reasons:
Compliance with applicable laws and regulations.
Maintaining accounting, tax, and commercial records.
Proving transactions, invoices, and payments.
Managing warranties and returns.
Protecting the rights of the company, the customer, or relevant parties.
Preventing fraud or misuse.
Resolving disputes or claims.
Managing inventory records and incoming and outgoing stock.
Responding to requirements of official, judicial, or regulatory authorities.
Maintaining the integrity and accuracy of the company’s operational records.
Tokyo Store for Phones and Trading undertakes that any data retained after account closure will be used only for the purpose for which it was retained, and will not be used for marketing or promotional purposes after account closure, unless there is a legal basis or new consent from the user.
Sixteenth: Cancellation of Existing Orders or Obligations Before Account Closure
If the user has active orders, pending payments, shipping operations, warranties, returns, or existing obligations at the time of submitting an account closure request, full account closure may be postponed until such obligations are completed.
This includes, but is not limited to:
An order under processing.
A product under shipment.
A payment under processing.
A return or exchange request.
A warranty claim.
An existing dispute or complaint.
A financial or accounting obligation that has not yet been settled.
In such cases, the closure request shall be handled in a manner that ensures no harm is caused to the rights of the user, the company, or any relevant party.
Seventeenth: Data Retention
Tokyo Store for Phones and Trading retains personal, commercial, and operational data for the period necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws, regulations, accounting obligations, and commercial requirements.
The retention period may vary depending on the type of data, such as:
Account data.
Order data.
Invoices.
Payment records.
Inventory records.
Warranty records.
Technical support records.
Security and protection records.
When the need for the data ends, it may be deleted, hidden, archived, or restricted in use as deemed appropriate by the company and in accordance with applicable regulations.
Eighteenth: User Rights
Subject to applicable laws and regulations, the user has the right to request:
Correction of personal data.
Updating account information.
Information about the type of data retained about them.
Account closure.
Stopping marketing messages.
Deletion of data that is not legally or operationally required to be retained
Restriction of the use of certain data where possible.
Tokyo Store for Phones and Trading reserves the right to reject or restrict any request if it violates the law, conflicts with accounting, operational, or regulatory obligations, or affects the rights of the company, customers, or relevant parties.
Nineteenth: Accuracy and Updating of Data
The user is responsible for ensuring the accuracy of the data provided to Tokyo Store for Phones and Trading.
The user must update their information whenever any change occurs, especially information related to:
Phone number.
Email address.
Delivery address.
Contact information.
Any data necessary to process orders or communicate with the customer.
Tokyo Store for Phones and Trading shall not be responsible for any delay or error in processing orders or services resulting from incorrect or outdated information provided by the user.
Twentieth: Messages and Notifications
Tokyo Store for Phones and Trading may send messages and notifications to users for various purposes, including:
Account creation confirmation.
Order confirmation.
Order status updates.
Payment notifications.
Shipping or pickup notifications.
Security alerts.
Customer service notifications.
Important updates related to policies or services.
Offers or marketing messages where permitted.
The user may unsubscribe from marketing messages where available. However, certain operational, security, or order-related messages may remain necessary and cannot be stopped as long as they relate to an existing service or obligation.
Twenty-First: Cookies and Tracking Technologies
The platform of Tokyo Store for Phones and Trading may use cookies or similar technologies to improve user experience, operate certain features, and analyze performance.
These technologies may be used to:
Save user preferences.
Improve browsing speed.
Remember session data.
Analyze platform usage.
Improve service quality.
Protect accounts from unusual activity.
The user may control certain cookie settings through browser settings. However, disabling cookies may cause some parts of the platform to not function properly.
Twenty-Second: External Links
The platform of Tokyo Store for Phones and Trading may contain links to external websites or services that are not directly managed by us.
Tokyo Store for Phones and Trading shall not be responsible for the content, privacy policies, or practices of external websites or services.
Users are advised to review the privacy policy of any external website or service before providing any personal data to it.
Twenty-Third: Protection of Children’s and Minors’ Data
The services of Tokyo Store for Phones and Trading are not intended to knowingly collect data from children or minors without the consent of a parent or legal guardian, where such consent is required under applicable laws.
If we become aware that data relating to a minor has been provided without the required legal consent, we may delete or restrict such data as deemed appropriate by the company and in accordance with applicable regulations.
Twenty-Fourth: Limitation of Liability
Tokyo Store for Phones and Trading makes reasonable and professional efforts to protect user data and operate the platform safely and efficiently.
However, the user acknowledges that the use of the internet and electronic platforms involves technical risks, and that digital services cannot be guaranteed to be completely free from outages, hacking attempts, service provider errors, or circumstances beyond control.
Tokyo Store for Phones and Trading shall not be liable for damages resulting from:
The user providing incorrect information.
The user sharing login credentials with others.
Unauthorized use of the account due to user negligence.
Outages beyond control.
Cyberattacks or hacking attempts despite reasonable protection measures.
Errors or policies of independent third parties.
Any action taken by the user in violation of this policy or the terms of use.
Twenty-Fifth: Amendments to the Privacy Policy
Tokyo Store for Phones and Trading reserves the right to amend or update this Privacy Policy and Confidentiality of Information from time to time, in accordance with the development of services or legal, operational, or technical requirements.
The updated version will be published on the website or application, and the user’s continued use of the platform after publication shall constitute acceptance of the amended version.
Users may be notified of material changes through email, in-platform notifications, or any appropriate method whenever the company deems such notification necessary.
Twenty-Sixth: Applicable Law
This policy shall be governed by and interpreted in accordance with the laws and regulations applicable in the State of Qatar, without prejudice to any other rights or obligations established under relevant laws.
In the event of any dispute relating to this policy or the use of the platform, such dispute shall be handled in accordance with the legal and regulatory procedures applicable before the competent authorities in the State of Qatar, unless otherwise agreed in writing.
Twenty-Seventh: Contact Us
For any inquiry or request related to the Privacy Policy, account closure, data update, or deletion of data that is not required to be retained, the user may contact Tokyo Store for Phones and Trading through the official communication channels announced on the website or application.
Tokyo Store for Phones and Trading seeks to handle requests and inquiries seriously and professionally, in a manner that preserves the rights of the user, the company, and all relevant parties.
Twenty-Eighth: Final Acknowledgment
By using the platform of Tokyo Store for Phones and Trading, creating an account, placing an order, or submitting your data through the website or application, you acknowledge and agree that:
You have read and understood this Privacy Policy and Confidentiality of Information.
You agree to the collection, processing, and use of your data in accordance with this policy.
You understand that certain data may be retained for legal, accounting, or operational purposes.
You understand that account closure does not mean deletion of all commercial, inventory, or accounting records related to previous operations.
You agree that records of orders, invoices, incoming and outgoing stock, inventory movement, warranties, and returns may remain stored to the extent necessary to protect rights and comply with legal and regulatory requirements.
You are responsible for the accuracy of the data you provide.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to any subsequent updates published on this page unless you stop using the platform.
Tokyo Store for Phones and Trading
Doha – State of Qatar
Commercial Registration No.: 228542
Tokyo Store for Phones and Trading
Doha – State of Qatar
Commercial Registration No.: 228542
Tokyo Store for Phones and Trading welcomes its customers and users of its electronic platform and digital applications, and extends its sincere appreciation for their trust in its services and products.
Tokyo Store for Phones and Trading confirms its full commitment to protecting the privacy of customers and users, and to maintaining the confidentiality of their personal, commercial, and operational data and information, in accordance with the highest standards of protection, organization, and confidentiality applicable to the management of electronic platforms and digital stores.
Recognizing the importance of protecting customer data, and in order to clearly explain how information is collected, used, stored, and processed, this policy has been prepared to clarify the provisions related to privacy, confidentiality of information, and the mechanism for handling user data when using the website, application, or any digital service affiliated with Tokyo Store for Phones and Trading.
Your access to the platform, use of its services, creation of a user account, completion of any purchase or order, or communication through the platform shall constitute your acknowledgment that you have read, understood, and agreed to the terms and provisions set forth in this policy.
First: Scope of This Policy
This Privacy Policy and Confidentiality of Information applies to all users, customers, and visitors who use any of the services provided through:
The website of Tokyo Store for Phones and Trading.
The electronic application, if available.
The online store.
Order, payment, and invoicing systems.
Customer service and technical support.
Any digital, electronic, or operational channel related to the services of Tokyo Store for Phones and Trading.
This policy covers all data provided directly by the user, collected automatically during the use of the platform, or generated as a result of purchases, orders, account management, or communication with the team.
Second: Acceptance of the Privacy Policy
By using the platform of Tokyo Store for Phones and Trading or creating an account on it, you acknowledge that you have reviewed and agreed to this policy. You further acknowledge that your continued use of the platform constitutes acceptance of any subsequent updates or amendments published on this page.
If you do not agree with this policy or any part of it, you must stop using the platform and refrain from creating an account, completing any purchase, or entering any personal data.
Third: Collection of Personal Information
Tokyo Store for Phones and Trading may collect, store, and process certain personal and operational information necessary to provide services, improve user experience, and manage commercial operations. Such information includes, but is not limited to, the following:
1. Account Information
Account information may include:
Full name.
Phone number.
Email address.
Username.
Encrypted password.
Account recovery information.
Address or delivery details.
Profile information added by the user.
Any other information provided by the user during registration or account update.
2. Device and Usage Information
Technical information related to your use of the platform may be collected, including:
IP address.
Type of device used.
Browser type and version
Operating system.
Preferred language.
Approximate geographic location when required to provide the service.
Date and time of access to the platform.
Pages or sections browsed.
Duration and frequency of platform usage.
Performance data and technical error reports.
3. Order and Purchase Information
When the user places an order or purchases a product or service, the following data may be collected and processed:
Customer name.
Phone number.
Delivery address.
Email address.
Details of ordered products.
Quantities and prices.
Order status.
Invoice number.
Order date.
Payment method.
Payment status.
Shipping or pickup details.
Warranty or return details, if applicable.
4. Payment Information
If electronic payment is available, certain payment-related data may be processed through approved payment service providers.
Tokyo Store for Phones and Trading confirms that it does not request customers to share sensitive data except to the extent necessary to complete the transaction. Electronic transactions are processed through secure and encrypted channels whenever possible, and payment data may be processed by approved payment service providers in accordance with their own security and regulatory policies.
5. Communication and Correspondence Information
We may retain information sent to us through:
Email.
Contact forms.
Conversations within the website or application.
Approved messaging applications.
Customer service calls.
Technical support requests.
Complaints or inquiries.
This information is retained for follow-up, customer service, service quality improvement, and protection of rights.
Fourth: Use of Personal Information
Tokyo Store for Phones and Trading uses the collected data for the following purposes:
Creating and managing the user account.
Enabling the user to access the account.
Processing orders and purchases.
Issuing invoices and notifications.
Managing payment and collection processes.
Arranging shipping or pickup operations.
Providing after-sales services.
Managing warranties and returns.
Responding to inquiries and complaints.
Improving the quality of products and services.
Improving the user experience on the website or application.
Protecting accounts from unauthorized use.
Preventing fraud or misuse.
Maintaining commercial, accounting, and operational records.
Managing inventory movement, incoming stock, and outgoing stock.
Complying with legal, regulatory, and accounting requirements.
Sending important non-marketing notifications related to the account, orders, or updates.
Sending promotional offers or marketing messages only where consent or a lawful basis exists.
User data shall not be used in a manner inconsistent with the purpose for which it was collected, except within the limits permitted by law, required by the nature of the service, or necessary to protect rights.
Fifth: Confidentiality of Information
Tokyo Store for Phones and Trading is committed to maintaining the confidentiality of customer and user information and not selling, renting, or sharing it with unauthorized parties.
Customer data may only be accessed by persons or entities whose work requires such access, and only to the extent necessary to provide the service, manage operations, or comply with legal, accounting, or regulatory obligations.
Tokyo Store for Phones and Trading also takes appropriate administrative and technical measures to protect data against unauthorized access, alteration, disclosure, loss, or misuse.
Sixth: Disclosure of Information to Relevant Parties
Tokyo Store for Phones and Trading may disclose certain personal or operational information in specific cases, and only to the extent necessary, to the following parties:
Company employees, management team, or customer service team.
Electronic payment service providers.
Shipping or delivery companies.
Hosting and cloud storage providers.
Messaging and notification service providers.
Legal advisors, accountants, or auditors.
Governmental, judicial, or regulatory authorities upon lawful request.
Insurance companies or relevant entities when required.
Any third party necessary to fulfill the service requested by the customer.
Such disclosure shall only take place when necessary to provide the service, process orders, protect rights, or comply with the law.
Seventh: Third-Party Services
Tokyo Store for Phones and Trading may rely on certain third-party services to operate the platform or provide specific services, such as:
Payment gateways.
Shipping and delivery services.
SMS or email services.
Analytics and statistics services.
Hosting and server protection services.
Technical support or operational services.
The user acknowledges that some of their data may be shared with such parties to the extent necessary to provide the requested service, including name, phone number, delivery address, email address, order number, or any data required to complete the service.
Tokyo Store for Phones and Trading shall not be responsible for the privacy policies of independent third parties, and users are advised to review the privacy policies of such parties when using their services.
Eighth: Information Security
Tokyo Store for Phones and Trading seeks to protect customer data through appropriate technical and administrative safeguards, including:
Using SSL / HTTPS certificates when available.
Securing servers and access systems.
Storing passwords in an encrypted manner whenever possible
Restricting data access permissions.
Monitoring systems and improving protection procedures.
Periodically updating security measures.
Taking appropriate action when suspicious activity is detected.
However, the user acknowledges that data transmission over the internet cannot be guaranteed to be 100% secure, and that any electronic platform may be exposed to technical risks beyond full control, such as cyberattacks, breaches, outages, viruses, or service provider errors.
Tokyo Store for Phones and Trading undertakes to exercise appropriate professional care in protecting data, but does not guarantee absolute protection against all unexpected technical risks.
Ninth: User Responsibility for Login Credentials
The user is responsible for maintaining the confidentiality of their login credentials, including:
Username.
Password.
Verification codes.
Account recovery information.
Devices used to access the account.
The user must not share login credentials with any other person and must immediately notify Tokyo Store for Phones and Trading if they suspect any unauthorized use of the account.
Tokyo Store for Phones and Trading shall not be liable for any damage resulting from the user’s negligence in protecting their login credentials or sharing them with third parties.
Tenth: Account Creation Policy
When creating an account on the platform of Tokyo Store for Phones and Trading, the user undertakes to provide accurate, correct, and up-to-date information.
The user acknowledges that the created account may be linked to operational, commercial, and accounting records that are not limited to login information only, but may include:
Previous orders.
Invoices.
Payments.
Returns.
Warranties.
Customer service records.
Incoming and outgoing stock records.
Inventory movement.
Supply and receiving records.
Operations related to product and service management.
The user undertakes not to create an account using false information, impersonate another person, or use the platform in any manner that violates the law or the approved terms.
Eleventh: Account Closure and Data Deletion Policy
Tokyo Store for Phones and Trading respects the user’s right to request closure of their account, discontinuation of platform use, or deletion of personal data that is not required to be retained for legal, operational, or accounting purposes.
However, due to the commercial and operational nature of the platform, creating and using an account may result in records related to actual transactions that cannot be fully, immediately, or absolutely deleted, as such records form part of the company’s official and operational records.
Such records include, but are not limited to:
Order records.
Invoice records.
Payment records.
Records of sold products.
Warranty records.
Return records.
Shipping and receiving records.
Incoming and outgoing stock records.
Inventory movement.
Financial settlement records.
Customer service records related to orders.
Any other records necessary to protect rights or comply with legal, accounting, or regulatory requirements.
Accordingly, a request to close an account does not necessarily mean complete deletion of all data and records associated with it. Rather, it means disabling or restricting the use of the account and deleting or deactivating unnecessary personal data, while retaining records that must be kept for legal, accounting, operational, security, or regulatory purposes.
Twelfth: Account Closure Request Process
The user may submit an account closure request through the approved means provided by Tokyo Store for Phones and Trading, such as:
The account settings page, if available.
Contacting customer service.
Sending a request through the approved email address or contact form.
Any official method announced within the website or application.
Tokyo Store for Phones and Trading may request identity verification from the user before processing the request, in order to protect the account and prevent unauthorized requests.
Verification may include:
Confirming the phone number.
Confirming the email address.
Verification code.
Matching account details.
Any appropriate security procedure depending on the nature of the case.
Thirteenth: What Happens After Account Closure?
Upon acceptance of the account closure request, Tokyo Store for Phones and Trading may take one or more of the following actions:
Disable the ability to log in to the account.
Prevent the account from being used for new orders.
Cancel non-binding active subscriptions or services.
Delete unnecessary personal data.
Hide or restrict the visibility of certain user data.
Retain records related to orders, invoices, and inventory.
Retain data required for legal, accounting, or regulatory purposes.
Retain data necessary to prevent fraud or protect rights.
Restrict the use of retained data and refrain from using it for marketing purposes after closure.
Account closure shall not affect records created before the closure date if they are related to purchases, sales, payments, supply, warranties, returns, inventory management, or existing legal or financial obligations.
Fourteenth: Data That May Be Deleted or Deactivated
Upon account closure, the following data may be deleted, deactivated, or restricted where it is not legally or operationally required:
Unnecessary profile information.
Personal preferences.
Marketing subscriptions.
Certain contact information not linked to existing orders.
Data not required to document orders, invoices, or previous transactions.
Any other data for which there is no legitimate need for retention.
Each request shall be assessed according to the nature of the account and the operations associated with it.
Fifteenth: Data That May Be Retained After Account Closure
Tokyo Store for Phones and Trading may retain certain data after account closure if such retention is necessary for any of the following reasons:
Compliance with applicable laws and regulations.
Maintaining accounting, tax, and commercial records.
Proving transactions, invoices, and payments.
Managing warranties and returns.
Protecting the rights of the company, the customer, or relevant parties.
Preventing fraud or misuse.
Resolving disputes or claims.
Managing inventory records and incoming and outgoing stock.
Responding to requirements of official, judicial, or regulatory authorities.
Maintaining the integrity and accuracy of the company’s operational records.
Tokyo Store for Phones and Trading undertakes that any data retained after account closure will be used only for the purpose for which it was retained, and will not be used for marketing or promotional purposes after account closure, unless there is a legal basis or new consent from the user.
Sixteenth: Cancellation of Existing Orders or Obligations Before Account Closure
If the user has active orders, pending payments, shipping operations, warranties, returns, or existing obligations at the time of submitting an account closure request, full account closure may be postponed until such obligations are completed.
This includes, but is not limited to:
An order under processing.
A product under shipment.
A payment under processing.
A return or exchange request.
A warranty claim.
An existing dispute or complaint.
A financial or accounting obligation that has not yet been settled.
In such cases, the closure request shall be handled in a manner that ensures no harm is caused to the rights of the user, the company, or any relevant party.
Seventeenth: Data Retention
Tokyo Store for Phones and Trading retains personal, commercial, and operational data for the period necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws, regulations, accounting obligations, and commercial requirements.
The retention period may vary depending on the type of data, such as:
Account data.
Order data.
Invoices.
Payment records.
Inventory records.
Warranty records.
Technical support records.
Security and protection records.
When the need for the data ends, it may be deleted, hidden, archived, or restricted in use as deemed appropriate by the company and in accordance with applicable regulations.
Eighteenth: User Rights
Subject to applicable laws and regulations, the user has the right to request:
Correction of personal data.
Updating account information.
Information about the type of data retained about them.
Account closure.
Stopping marketing messages.
Deletion of data that is not legally or operationally required to be retained
Restriction of the use of certain data where possible.
Tokyo Store for Phones and Trading reserves the right to reject or restrict any request if it violates the law, conflicts with accounting, operational, or regulatory obligations, or affects the rights of the company, customers, or relevant parties.
Nineteenth: Accuracy and Updating of Data
The user is responsible for ensuring the accuracy of the data provided to Tokyo Store for Phones and Trading.
The user must update their information whenever any change occurs, especially information related to:
Phone number.
Email address.
Delivery address.
Contact information.
Any data necessary to process orders or communicate with the customer.
Tokyo Store for Phones and Trading shall not be responsible for any delay or error in processing orders or services resulting from incorrect or outdated information provided by the user.
Twentieth: Messages and Notifications
Tokyo Store for Phones and Trading may send messages and notifications to users for various purposes, including:
Account creation confirmation.
Order confirmation.
Order status updates.
Payment notifications.
Shipping or pickup notifications.
Security alerts.
Customer service notifications.
Important updates related to policies or services.
Offers or marketing messages where permitted.
The user may unsubscribe from marketing messages where available. However, certain operational, security, or order-related messages may remain necessary and cannot be stopped as long as they relate to an existing service or obligation.
Twenty-First: Cookies and Tracking Technologies
The platform of Tokyo Store for Phones and Trading may use cookies or similar technologies to improve user experience, operate certain features, and analyze performance.
These technologies may be used to:
Save user preferences.
Improve browsing speed.
Remember session data.
Analyze platform usage.
Improve service quality.
Protect accounts from unusual activity.
The user may control certain cookie settings through browser settings. However, disabling cookies may cause some parts of the platform to not function properly.
Twenty-Second: External Links
The platform of Tokyo Store for Phones and Trading may contain links to external websites or services that are not directly managed by us.
Tokyo Store for Phones and Trading shall not be responsible for the content, privacy policies, or practices of external websites or services.
Users are advised to review the privacy policy of any external website or service before providing any personal data to it.
Twenty-Third: Protection of Children’s and Minors’ Data
The services of Tokyo Store for Phones and Trading are not intended to knowingly collect data from children or minors without the consent of a parent or legal guardian, where such consent is required under applicable laws.
If we become aware that data relating to a minor has been provided without the required legal consent, we may delete or restrict such data as deemed appropriate by the company and in accordance with applicable regulations.
Twenty-Fourth: Limitation of Liability
Tokyo Store for Phones and Trading makes reasonable and professional efforts to protect user data and operate the platform safely and efficiently.
However, the user acknowledges that the use of the internet and electronic platforms involves technical risks, and that digital services cannot be guaranteed to be completely free from outages, hacking attempts, service provider errors, or circumstances beyond control.
Tokyo Store for Phones and Trading shall not be liable for damages resulting from:
The user providing incorrect information.
The user sharing login credentials with others.
Unauthorized use of the account due to user negligence.
Outages beyond control.
Cyberattacks or hacking attempts despite reasonable protection measures.
Errors or policies of independent third parties.
Any action taken by the user in violation of this policy or the terms of use.
Twenty-Fifth: Amendments to the Privacy Policy
Tokyo Store for Phones and Trading reserves the right to amend or update this Privacy Policy and Confidentiality of Information from time to time, in accordance with the development of services or legal, operational, or technical requirements.
The updated version will be published on the website or application, and the user’s continued use of the platform after publication shall constitute acceptance of the amended version.
Users may be notified of material changes through email, in-platform notifications, or any appropriate method whenever the company deems such notification necessary.
Twenty-Sixth: Applicable Law
This policy shall be governed by and interpreted in accordance with the laws and regulations applicable in the State of Qatar, without prejudice to any other rights or obligations established under relevant laws.
In the event of any dispute relating to this policy or the use of the platform, such dispute shall be handled in accordance with the legal and regulatory procedures applicable before the competent authorities in the State of Qatar, unless otherwise agreed in writing.
Twenty-Seventh: Contact Us
For any inquiry or request related to the Privacy Policy, account closure, data update, or deletion of data that is not required to be retained, the user may contact Tokyo Store for Phones and Trading through the official communication channels announced on the website or application.
Tokyo Store for Phones and Trading seeks to handle requests and inquiries seriously and professionally, in a manner that preserves the rights of the user, the company, and all relevant parties.
Twenty-Eighth: Final Acknowledgment
By using the platform of Tokyo Store for Phones and Trading, creating an account, placing an order, or submitting your data through the website or application, you acknowledge and agree that:
You have read and understood this Privacy Policy and Confidentiality of Information.
You agree to the collection, processing, and use of your data in accordance with this policy.
You understand that certain data may be retained for legal, accounting, or operational purposes.
You understand that account closure does not mean deletion of all commercial, inventory, or accounting records related to previous operations.
You agree that records of orders, invoices, incoming and outgoing stock, inventory movement, warranties, and returns may remain stored to the extent necessary to protect rights and comply with legal and regulatory requirements.
You are responsible for the accuracy of the data you provide.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to any subsequent updates published on this page unless you stop using the platform.
Tokyo Store for Phones and Trading
Doha – State of Qatar
Commercial Registration No.: 228542